Can I cancel or modify my order after it is placed?
In an effort to keep costs down and pass those savings along to you, our service is provided by this automated Web site. Because of this, orders cannot be cancelled or modified after they have been placed.
Can I upload my own photos to a project?
Yes, many projects allow you to upload your own photos, or select photos from our gallery.
Do I need an account to place an order?
Yes, you will need to register an account before your order is placed. You can design your piece without an account, but you will be required to login or sign up for an account before it can be added to your cart.
What do I need to view a PDF
In order to view PDF files, you need to have a PDF viewer such as Adobe Acrobat installed on your machine. Acrobat is a free download and easy to install.
Site Issues
What Browsers do you support?
The basics of the site should function in any browser, but many of the features require an up-to-date, standards compliant browser.
We recommend, in order:
Firefox 1+
Mozilla 1.5+
Safari
Internet Explorer 6+
What do I need to view a PDF
In order to view PDF files, you need to have a PDF viewer such as Adobe Acrobat installed on your machine. Acrobat is a free download and easy to install.
My Account
Do I need an account to place an order?
Yes, you will need to register an account before your order is placed. You can design your piece without an account, but you will be required to login or sign up for an account before it can be added to your cart.
How do I sign in to my account?
There is a login form on the homepage, and a link to a login screen at the top of every page. Once at that screen, enter the username & password you used when registering.
We accept most major credit cards through our secure site. Visa, Mastercard & Discover. We also accept payments through Paypal. We cannot accept check or money orders.
Datalist Upload
What is a header record?
A header record is the first row in your data list that contains the names for your fields. It is recommended that you include a header record in your data, otherwise default values will be used, making it more difficult for you to determine which field is which.
What is a data delimiter?
The delimiter is the character used to seperate the fields in your data. Our system supports comma (CSV) and tab delimited files. CSV is a common format that you can specify when saving your file out of Excel.
Can I upload an excel spreadsheet?
Our system does not support native Excel .XLS files. In order to upload an Excel spreadsheet, you must simply save the file out of Excel and specify CSV as the file format. Then our system will accept your file.
Is there a limit to the number of records my data can contain?
No, there is no predefined limit to the number of records your data may contain. After a list has been uploaded, you will be able to select a smaller quantity from your data set for mailing, or use the entire list.
What is field mapping?
Field mapping is the process of matching the fields in the data you uploaded to the fields that we require in our system. For mailing, our system requires a Name, Address, City, State & Zip. Certain templates can also make use of custom fields. If you want these non-standard fields to remain available in your data, select "Custom Field" on the data mapping screen.
What fields should my data contain?
Mailing lists require a Name, Address, City, State & Zip. On the data mapping screen, you can match these fields from your data up with our data scheme. If you use the field names "Full Name" (Or "First Name" & "Last Name"), "Address 1", "City", "State", "Zip" as the header record in your data, these fields will automatically be matched up for you.
Your data can also contain additional custom fields that may be available for use in certain templates.
